The New FCA Consumer Duty - What’s New?
The FCA have set out plans for a new consumer duty, which will set a higher level of consumer protection in retail financial markets for authorised firms to adhere to.
Existing rules and principles will be expanded, and senior managers must ask themselves ‘would I be happy to be treated in the way my firm treats its customers?’
The FCA published the new rules on 27 July 2022.
This new webinar will provide a valuable update for FCA-authorised firms, compliance professionals, in-house counsel, and regulatory lawyers.
What You Will Learn
This webinar will cover the following:
- The Consumer Principle: ‘A firm must act to deliver good outcomes for retail clients’
- Cross-cutting rules requiring firms to act in good faith, avoid foreseeable harm to customers and to enable and support customers to pursue their financial objectives
- Rules relating to outcomes that the FCA want to see under the consumer duty re: products and services, price and value, customer understanding and consumer support
- Changes to the Senior Managers & Certification Regime
This webinar was recorded on 9th August 2022
at your organisation