1
Type Speaker CPD Hours Level
Webinar
1.25 UpdateInformation
SRA Competency D

Introduction

The FCA have set out plans for a new consumer duty, which will set a higher level of consumer protection in retail financial markets for authorised firms to adhere to.

Existing rules and principles will be expanded, and senior managers must ask themselves ‘would I be happy to be treated in the way my firm treats its customers?’

The FCA published the new rules on 27 July 2022.

This new webinar will provide a valuable update for FCA-authorised firms, compliance professionals, in-house counsel, and regulatory lawyers.

What You Will Learn

This webinar will cover the following:

  • The Consumer Principle: ‘A firm must act to deliver good outcomes for retail clients’
  • Cross-cutting rules requiring firms to act in good faith, avoid foreseeable harm to customers and to enable and support customers to pursue their financial objectives
  • Rules relating to outcomes that the FCA want to see under the consumer duty re: products and services, price and value, customer understanding and consumer support
  • Changes to the Senior Managers & Certification Regime

This webinar was recorded on 9th August 2022

New: Enjoy unlimited 24/7 access to over 1442 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details..

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The New FCA Consumer Duty - What’s New?

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