Successful Calls & Conversations - A Guide for Support Staff

Introduction

Holding meetings via video-conferencing provided us with the ability to have conversations that felt closer to a face to face experience at a time when face to face was not possible.

But video calls present their own challenges and many of us have let them become the default without consciously thinking about it.

This webinar will provide support staff with the opportunity to reflect on the factors to consider when choosing between a video call or a telephone call and to ensure that the choice is an informed one.

It will also provide strategies to ensure that the conversation is a successful one, whatever the format.

What You Will Learn

This webinar will cover the following:

• The disadvantages of defaulting to video call
• The pros and cons of choosing the telephone over video
• Factors to consider in choosing the format for the call
• Can’t you just email instead?
• What you can do to set up any call - telephone or video - for success
• The importance of listening
• What to do if the conversation becomes difficult
• How to ensure conclusive endings to successful calls

This webinar was recorded on 19th October 2022