Solar Panel Finance - Misselling Complaints & Compliance Challenges

Introduction

This webinar will help you understand the developments from the Financial Ombudsman Service and its approach to resolving claims against lenders where solar panels have been financed on credit.

The webinar is suitable for both lenders and those advising clients on making a claim about solar panels.

What You Will Learn

This webinar will cover the following:

• How to avoid paying out on a connected lender claim where the customer claims the solar panels would be ‘self-funding’?
• How to calculate what redress is due where liability is found or admitted?
• What are the trends in this area and which way is the Financial Ombudsman Service heading?
• How industry bodies such as the Renewable Energy Consumer Code set the standards and police enforcement
• Who the main solar panel suppliers are and how they operated
• What feed-in tariffs are and their relevance to solar panel cases
• The complaints made about solar panels
• Connected lender liability for solar panels under the Consumer Credit Act 1974
• The relevance of the Financial Conduct Authority’s Principles for Business and its Consumer Credit Sourcebook (CONC)
• How the Financial Ombudsman Service has treated complaints about solar panels
• What evidence the FOS needs to uphold a complaint
• The approach of claimants, claims management companies and lenders to solar panel complaints
• The redress formula that a senior Ombudsman at FOS has laid down in a recent test case that FOS determined including all the background materials that are not in the public domain
• Data reporting to credit reference agencies
• Emerging trends in this area and what FOS is likely to do next

This webinar was recorded on 14th November 2018