Post-SMCR - Supporting Vulnerable Customers & Employees During COVID-19
As the world is changing around us, so are our customers and our employees. We know that the FCA is keen for firms, despite COVID-19, to demonstrate the right behaviours and to look out for customers and their employees.
Many of those who are bereaved are struggling with how to deal with financial services firms, and likewise, firms need to take a different look at how they support these customers with the complexities that COVID-19 brings.
Likewise, many employees of financial services firms may also need support due to the support they are providing to their bereaved customers, but also due to their own personal circumstances or those of their colleagues.
This webinar will look at all angles, to help your firm to support those around you.
What You Will Learn
This webinar will cover the following:
- The different phases of bereavement
- How to recognise grief
- What’s changed as a result of COVID-19?
- Supporting your customers - practical steps
- Supporting your employees - practical steps
- Is this about compliance?
This webinar was recorded on 28th May 2020