Package Travel Regulations - Your Guide to Consumer Rights & Remedies

Introduction

The travel industry is undoubtedly one of the most highly regulated industries in the UK, and with consumers paying thousands of pounds of their well-earned cash for holidays, often many months in advance of departure, tour operators, travel agents and airlines must comply with strict requirements to ensure that these consumers, and their monies, are properly protected.

Introduced in 2018, the Package Travel and Linked Travel Arrangement Regulations 2018 provide a detailed structure for travel companies when selling package holidays in the 21st century.

Much has changed since the previous 1992 regulations, and with the advent of the internet and the rise of no-frills airlines, the number of consumers independently arranging their own holiday bookings has sky-rocketed.

The 2018 regulations ensure that such consumers are protected should something go wrong when they are abroad.

This new virtual classroom seminar will take an in-depth look at the regulations exploring and considering the legal implications on package holiday providers, tour operators and travel agents.

What You Will Learn

This live and interactive session will cover the following:

• A brief history of the regulations, what are they and what do they cover?
• Information duties and requirements
• The content of a package travel contract and other booking documents
• Alteration of package contract terms (including the price)
• Rights of termination, both by the consumer and the holiday organiser, and the issue of refunds and price reductions in such situations
• The responsibility for the performance of the package, and price reductions and compensation when things go wrong