1
Type Speaker CPD Hours Level
Webinar
1.25 IntroductionInformation
Accreditation Information
SRA Competency C

Introduction

This webinar is designed to help you to manage your client interactions - both in the real world and the virtual one.

It will look at what affects perceptions of client care and how we can better handle complaints.

What You Will Learn

This webinar will cover the following:

  • What is client care and why does it matter?
  • Why can it be so difficult to get right?
  • What do clients really want anyway - and how can we find out?
  • Inviting, and learning from, feedback
  • How to deal with angry clients face to face or on the phone
  • What to do if you get bad reviews online
  • How to respond to clients on social media
  • The golden rules of client care

This pre-recorded webinar will be streamed at 12:30pm on Thursday 24th February 2022 and will remain available to view by delegates who have registered by then for 90 days.

New: Enjoy unlimited 24/7 access to over 1197 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

Book now Information

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Webinar | 24.02.2022

Unlimited Viewers | 1hr


Managing Client Expectations & Handling Complaints Effectively

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Feb
24
2022
1hr
Unlimited viewers
at your organisation
Prices (ex VAT)
Smart
Plan Information
Season
Ticket Information
Standard
Unlimited User Licence
£62.50
£125
£250
New: Enjoy unlimited 24/7 access to over 1197 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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