Key Success Factors for Managing Change - A Guide for Professional Practices
Find out what professionals can learn from consultants that specialise in change management and what the 5 stages for successful projects are in this live and interactive virtual classroom session with Tony Reiss.
This session will explore the key success factors of change management to include learning from projects that work and more.
If you are looking to influence change and correctly diagnose problems with an effective change management process, then this session is for you.
What You Will Learn
This live and interactive session will cover the following:
- The key success factors - learning from projects that work and projects that don’t
- What professionals can learn from consultants that specialise in change management:
- The 5 stages for successful projects (including a phase zero for proper project setup)
- The change cycle
- Schein’s work on consulting modes (expert, doctor/patient, process)
- The interpersonal skills required by those leading projects:
- The importance of ‘gaining entry’ and how to build credibility, rapport and trust to get others to follow you
- Questioning and listening skills for project leaders
- Contracting and managing expectations
- How to influence for change:
- Using logic - though this is less persuasive than you might think
- Asserting - not used enough in professional firms
- Visioning - both positive and negative visions can create powerful emotions
- Consulting/involving - the best way to get commitment to going forward
- Consulting tools:
- Forcefield analysis to spot the drivers and resistors to change
- Stakeholder mapping - who needs to be influenced and how
- Ishikawa technique - to correctly diagnose the causes of problems
- Affinity diagrams - can simplify complex data
- Spotting resistance (there'll probably be some and only subtly communicated) and how to deal with it
Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.