Conveyancing - How to Attract & Retain Profitable Work

Introduction

There are so many professional and technical rules surrounding conveyancing that you might be forgiven for concentrating on the legal work itself in isolation and with scant regard to the business of conveyancing.

Why do work that simply does not pay very well?

Is it better instead to concentrate on those cases which can yield a decent fee?

What You Will Learn

This webinar will cover the following:

• Getting the best out of your case management systems - whether they are a sophisticated computer programme or a paper diary, remembering professional regulation and oversight including the SRA Code of Conduct and SRA Transparency Rules
• Profitability business tips on how you might improve the balance sheet and make the business of conveyancing much more profitable
• Your business philosophy - why does a client instruct you anyway? Is it always the fee? Conveyancing factories and pitfalls
• Keeping in touch with your clients after completion, making them feel part of your practice family, ‘cross selling’ other services, charging for copies, file and document retention. Referral fees
• The Legal Ombudsman - on levels of service, examples of complaints. Complaints are unprofitable and there are companies out there which advertise that they can challenge your bill!
• Preparing and presenting your completion statements. Staffing, efficiency and perceived competition
• Avoiding fraudsters
• Turning away work - may be just what you need. How to handle the awkward client and getting rid of clients. Difficulties in terminating the retainer Gallacher v Emerald Law [2019]
• Don’t do work for nothing - mortgagees, Help to Buy and SDLT returns, dangers of gratuitous advice

This webinar was recorded on 10th March 2020