CPD Hours Level
Seminar 6 IntroductionInformation


This new one-day seminar is aimed at compliance officers and managers as well as those who have oversight for compliance within their business.

What You Will Learn

This course will cover the following:

  • The FCA's complaint handling rules
  • How to provide a comprehensive complaint handling service
  • Recurring complaint themes
  • Why the culture of your organisation matters
  • Intelligence gathering
  • Practical use of your root cause analysis
  • Reporting complaints
  • Common mistakes made by the Boards of FCA authorised and regulated firms
  • The key to reducing complaints
  • Why a positive compliance culture is key

Book now

Future dates are coming soon.
Please let us know if you wish to be notified.
Prices (ex VAT)
Plan Information
Ticket Information
Group bookings
Discounts are available for multiple places and if you have 5 or more people interested in this course and would like to discuss holding it in your area or on an in-house basis then please email us at information@mblseminars.com
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