Complaints Handling for FCA Authorised Firms
Type |
Speaker
|
CPD Hours | Level |
---|---|---|---|
Seminar | 6 |
Introduction![]() |
Course Outline
Introduction
This new one-day seminar is aimed at compliance officers and managers as well as those who have oversight for compliance within their business.
What You Will Learn
This course will cover the following:
- The FCA's complaint handling rules
- How to provide a comprehensive complaint handling service
- Recurring complaint themes
- Why the culture of your organisation matters
- Intelligence gathering
- Practical use of your root cause analysis
- Reporting complaints
- Common mistakes made by the Boards of FCA authorised and regulated firms
- The key to reducing complaints
- Why a positive compliance culture is key
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Seminar | 10.12.2019
London | 9:30am - 5:15pm
Complaints Handling for FCA Authorised Firms
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Dec
10 2019 |
London
9:30am - 5:15pm |

Added to basket
Seminar | 08.07.2020
Manchester | 9:30am - 5:15pm
Complaints Handling for FCA Authorised Firms
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Jul
8 2020 |
Manchester
9:30am - 5:15pm |

Added to basket
Seminar | 09.09.2020
Bristol | 9:30am - 5:15pm
Complaints Handling for FCA Authorised Firms
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Sep
9 2020 |
Bristol
9:30am - 5:15pm |