1
Type
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CPD Hours Level
Seminar 6 IntroductionInformation

Introduction

This new one-day seminar is aimed at compliance officers and managers as well as those who have oversight for compliance within their business.

What You Will Learn

This course will cover the following:

  • The FCA's complaint handling rules
  • How to provide a comprehensive complaint handling service
  • Recurring complaint themes
  • Why the culture of your organisation matters
  • Intelligence gathering
  • Practical use of your root cause analysis
  • Reporting complaints
  • Common mistakes made by the Boards of FCA authorised and regulated firms
  • The key to reducing complaints
  • Why a positive compliance culture is key

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Seminar | 10.12.2019

London | 9:30am - 5:15pm


Complaints Handling for FCA Authorised Firms

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Dec
10
2019
London
9:30am - 5:15pm
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Seminar | 08.07.2020

Manchester | 9:30am - 5:15pm


Complaints Handling for FCA Authorised Firms

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Jul
8
2020
Manchester
9:30am - 5:15pm
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Added to basket

Seminar | 09.09.2020

Bristol | 9:30am - 5:15pm


Complaints Handling for FCA Authorised Firms

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Sep
9
2020
Bristol
9:30am - 5:15pm
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Prices (ex VAT)
Smart
Plan Information
£216
Season
Ticket Information
£240
Standard
£480
Group bookings
Discounts are available for multiple places and if you have 5 or more people interested in this course and would like to discuss holding it in your area or on an in-house basis then please email us at information@mblseminars.com
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