Closing a Client File - Management & Risk Reduction for Law Firms

Introduction

Delivered by law firm compliance expert Peter Warner, this webinar tackles one of the perennial concerns for law firms, how to safely close a client file.

Ideal for managing partners, risk managers and practice managers, this webinar will discuss what factors you must consider before closing a file. It will also provide clear, practical guidance on how to manage the process of file closure efficiently and effectively.

What You Will Learn

This webinar will cover the following:

• When is it safe to close the file?
• Who owns the file contents?
• How do I identify files for closure?
• Have any fee earners’ files become dormant?
• Can a file be closed safely?
• Are there any outstanding issues?
• Have client’s objectives been achieved?
• Any complaints or potential claims lurking?
• What are the data protection/GDPR issues at stake?
• Are there outstanding finance aspects such as billing?
• Have we complied with the SRA Accounts Rules?
• How can we develop a retention and destruction policy?
• What do we tell the client?

This webinar was recorded on 27th July 2022