Type Speaker CPD Hours Level
1 UpdateInformation
Accreditation Information
SRA Competency B


The government’s restrictions during the COVID-19 pandemic prevented many businesses from supplying what they agreed to supply. Consumers were also prevented from receiving or using what they paid for. When the consumer asked for a refund, some businesses came up with an alternative solution, such as giving a voucher or offering to reschedule the booking.

Cancellation of consumer contracts topped the complaints received by the Competition and Markets Authority (CMA) during this pandemic.

Can the business offer anything in lieu of a refund for the goods or services that it did not supply as originally agreed?

Can the consumer always expect to receive a refund if he cannot enjoy the goods or services that he paid for?

This new live broadcast session will answer these questions and more.

Please note that the session will not discuss sector-specific rules such as those which apply to flight cancellations.

What You Will Learn

This live and interactive broadcast will cover the following:

  • CMA’s consumer law enforcement activities during the COVID-19 pandemic
  • Cancellation of consumer supply contracts
    • When can the consumer cancel a supply contract?
    • When does the consumer have the right to receive a refund from the supplier? Could the refund be less than a full refund?
    • What could happen if not legally compliant?
  • Action points for business

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.

Book now

Future dates are coming soon.
Please let us know if you wish to be notified.
Prices (ex VAT)
Plan Information
Ticket Information
Individual licence
Group bookings
Discounts are available for multiple places. If you have 5 or more people interested in participating in this virtual learning session please email us at information@mblseminars.com for more information.

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