Boundary Disputes & the Initial Stages - A Roundup for Surveyors

Introduction

This webinar will take you through the initial stages of a boundary dispute, considering how to deal with tricky neighbours and clients.

The webinar is an essential roundup for surveyors.

What You Will Learn

This webinar will cover the following:

• The difference of approach between acting as an expert for one party and acting as SJE (Single Joint Expert)
• How do I deal with a client who spends hours on the phone and keeps going over the same points?
• How do I explain to a client that I 'understand' their point of view but do not necessarily 'agree' with what they are saying?
• How do I give advice to highly stressed clients who want to rush into litigation without regard to the costs involved?
• How to prevent oneself from getting pulled into the stress of the client
• How to remain calm even if the client is getting agitated
• How to 'organise' the client
• How to conduct the client-interview (at their property)
• How to conduct the guided tour (of their property)
• How to handle the client's expectations
• Initial advice and suggested ways to reach a resolution with the neighbour
• The sort of information, historical and current, that the client should obtain (for the surveyor)
• Giving initial advice having understood the nature of the dispute and having looked at the area of dispute
• How to conduct any contact with the neighbour (over the garden fence etc)

This webinar was recorded on 14th April 2022