An Introduction to Consumer Credit & Debt Compliance

Introduction

Delivered over 5 modules, this 1-hour e-Learning programme will help you comply with the consumer credit landscape as it is today, in particular FCA requirements which apply to the collection of consumer credit agreements.

The Consumer Credit Sourcebook (‘CONC’) and relevant consumer credit legislation as it applies to different types of credit lenders, debt collectors and debt buyers will be covered.

Examples will be given as to what constitutes good, adequate or poor compliance supported by enforcement examples from the FCA.

The programme is aimed at financial services professionals with some familiarity with the aims and tools of FCA regulation and debt collection.

There is an assessment at the end of each module.

What You Will Learn

With interactive learning activities, knowledge checks and key reminder messages, the programme covers the following:

Module 1

The Evolution of Consumer Debt Collection

Module 2

Consumer Credit Legislation

Module 3

Enforcement

Module 4

The Consumer Credit Sourcebook Rules

• Early arrears collection
• Requirement to be clear, fair and not misleading
• Correspondence requirements
• Jurisdictional considerations
• Handling financial difficulties
• Forbearance and Breathing Space
• NOSIAs, Notices of Default Sums and Default Notices
• Vulnerable customers
• Statute barred debt

Module 5

The Future

• How might the Consumer Duty change things?

You can take each module at your own pace, picking up where you left off and are able to see your progress throughout.