SMCR Conduct Rules for Financial Services Staff - What the FCA Expects

Introduction

All FCA-authorised firms must train their staff on the FCA Conduct Rules, which set minimum standards of personal behaviour and make staff more accountable for their actions.

This short webinar will examine this key aspect of the Senior Managers & Certification Regime and look at the FCA’s heightened expectations of staff at all levels as reflected in the Consumer Duty.

It is suitable for staff at FCA-authorised firms at all levels.

What You Will Learn

This webinar will cover the following:

• An examination of each of the following individual Conduct Rules, illustrated through recent FCA disciplinary proceedings:
• Rule 1: ‘You must act with integrity’
• Rule 2: ‘You must act with due care, skill and diligence’
• Rule 3: ‘You must be open and cooperative with the FCA, the PRA and other regulators’
• Rule 4: ‘You must pay due regard to the interests of customers and treat them fairly’
• Rule 5: ‘You must observe proper standards of market conduct’
• Rule 6: ‘You must act to deliver good outcomes for retail customers’
• Best practice when applying the conduct rules and meeting training requirements

This pre-recorded webinar will be streamed at 12:30pm on Thursday 30th May 2024 and will remain available to view by delegates who have registered by then for 90 days.