Terms and Conditions of Booking

Payment: Payment of the course fee is due 30 days from the date of the invoice or before the seminar date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the course fee. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees. Cancellations & Refunds: Full Price Bookings All cancellations must be in writing. For bookings cancelled at least 22 days (by 5.00pm) prior to the course date we will refund the course fee. For bookings cancelled between 21 and 8 days (by 5.00pm) prior to the course date the course fee remains payable and is non-refundable. Delegates may attend another course of equivalent value free of charge. Where the course is of lesser value, the balance will either be held in credit against your account or set off against outstanding fees at our discretion. For bookings cancelled 7 days or less (by 5.00pm) inclusive of the course date the course fee remains payable and is non-refundable. Delegates may attend another course for an administration fee of £25 + VAT or £50.00 plus + VAT for a half and full day course respectively. Where the course duration exceeds one day the fee payable is £100 + VAT. Cancellations & Refunds: Early Bird & Special Offer Bookings All cancellations must be in writing. For bookings cancelled at least 22 days (by 5.00pm) prior to the course date and/or bookings cancelled between 21 and 8 days (by 5.00pm) prior to the course date the terms applicable to Full Price Bookings apply. For bookings cancelled 7 days or less (by 5.00pm) inclusive of the course date the course fee remains payable and is non-refundable. The course fee is transferable to an alternative course. Where the alternative course fee is greater than the Early Bird or Special Offer price, the balance will be payable. Where the alternative course fee is less than the said price, the balance will either be held in credit against your account or set off against outstanding fees at our discretion. Other: We reserve the right to alter the course content, speaker or venue where necessary. Should we have to cancel a course we do not accept responsibility for travel, accommodation or other costs which may have been incurred by any delegate. Course Materials: Course materials are prepared solely for the benefit of delegates and are not a substitute for legal advice. Neither the author nor MBL accept responsibility for loss howsoever occasioned to any person or persons arising from reliance on such materials. Substitutions: Delegates may be substituted at any time at no additional cost.

Save where advertised otherwise an MBL Firm Season Ticket entitles all firm members up to 50% discount on all courses and is valid for courses within a 12 month period from the date of the first course booked. Season Ticket holders agree to receive email updates on our products and promotions but can opt-out of these communications at any time. The cost of an MBL Season Ticket is payable within 30 days from the date of the invoice and is not refundable. All MBL Season Tickets will be renewed automatically upon expiry or where a booking falls beyond the current Season Ticket expiry date. If you do not wish to renew you must inform us within 7 days of the date of the renewal invoice. Bookings which fall beyond the Season Ticket expiry date will be re-processed at full price.

General: These terms and conditions apply to all users of MBL Online Seminars which term shall also include media supplied in DVD format. Payment: Payment of the applicable fee is due 30 days from the date of the invoice or, where applicable, before the streaming date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the fee. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees. Once payment of the fee has been received in full an email containing your log in details will be sent to you. User Access: Payment of a single delegate fee permits single user access only and the copying and/or distribution of an Online Seminar or Seminars is not permitted without the express written consent of MBL. Duration: You will have 90 days to complete your Online Seminar which shall commence from the streaming date. Subject to the Online Seminar remaining available for purchase the Duration can be extended for a further 90 days for a fee of £10 + VAT. Cancellations & Refunds: All cancellations for Online Seminars including On Demand Bundles must be in writing. The fee remains payable and is non-refundable but delegates may book another Online Seminar or On Demand Bundle, as appropriate, for £25 + VAT or £60 + VAT respectively. CPD Hours: Where applicable, subject to satisfactory completion of the multiple choice questions which appear at the conclusion of each Online Seminar, you will receive an email detailing the number of CPD hours obtained together with the MBL accreditation reference. Technical: Prior to submitting a purchase request it is your responsibility to ensure that our technology is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for and delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to this website may be interrupted due to telecommunications failures which are beyond the control of MBL and/or downtime for repairs, maintenance and upgrading. Technical Support: Email support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays). Requests for support should be sent by email and we will respond as soon as reasonably practicable. Copyright: Copyright and all intellectual property rights in Online Seminars and materials remains vested in MBL or its presenters. Limitation of Liability: In the event of any breach by MBL arising out of or connected with this website and/or Online Seminars, MBL shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, loss and/or corruption of data, anticipated savings or goodwill. In any event the maximum liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall be limited to the applicable fee paid in respect of the Online Seminar being the subject matter of the claim. Disclaimer: Online Seminars and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties. Other: Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Terms & Conditions for Webinar SubscriptionsBack to Top

Definitions & Agreement: MBL Webinar Subscriptions (‘the Subscription’) are governed by these terms and conditions. By booking the Subscription and by using your allocated Access Code and PIN on our website you agree to be bound by the same. In these terms and conditions references to ‘you’ and ‘your’ means the people within your orgnaisation. General: The Subscription is an annual (365 day) subscription for business users. It provides access to upcoming and on-demand webinars for all employees, partners, directors and other members of staff within one organisation. Exclusive to MBL SmartPlan Holders the Subscription is only available for online webinars and is not available in DVD format. Subscription Fee: The amount of the fee payable is determined by reference to the total number of employees (including directors, partners and other members of staff) within your organisation at the date of the Subscription booking. Payment of the fee may be made annually in advance (‘Annual Fee’) or by 12 equal monthly instalments (‘Monthly Instalment Fee’). Booking Authority: Unless we have actual knowledge of organisational booking restrictions and/or suspect dishonesty or bad faith the individual or individuals booking the Subscription will be deemed to have actual, ostensible or apparent authority on behalf of your organisation. Payment: For SmartPlan holders choosing to pay annually in advance you must have sufficient credits available and the Annual Fee will be deducted from your SmartPlan. For SmartPlan holders choosing to pay by 12 equal monthly instalments the Monthly Instalment Fee will be deducted from your SmartPlan. Where insufficient credits are available for one or more monthly instalments your SmartPlan balance will be increased automatically by the amount of the Monthly Instalment Fee and we will send you an invoice(s) which is payable within 30 days from the date of each invoice. Activation: We will send you an email containing your Access Code and PIN once your booking has been processed. Mis-Use of Your Access Code and PIN: The Access Code and PIN are unique to you and your organisation. The Subscription may be terminated if you or anyone else within your organisation provides these details to third parties without the prior written consent of MBL. Copyright: Copyright and all intellectual property rights in the webinar programmes, materials, logos, graphics and associated website is vested in MBL and/or our presenters and no part may be copied or reproduced in any way without the prior written consent of MBL. Suspension of Service: If within 14 days of a written demand you fail to pay one or more Monthly Instalment Fee which is overdue for payment your Subscription will be suspended and access terminated. Fair Use: Due to the unlimited nature of the Subscription MBL operates a fair usage policy. If MBL deems your usage to be excessive and unfair such that it affects overall service provision of the Subscription and/or other users we reserve the right to suspend your Subscription pending resolution of the issue with you. In extreme cases we reserve the right to cancel your Subscription in its entirety. In the event of cancellation and provided always that the Annual Fee has been paid in full we will refund the Annual Fee divided by 12 and multiplied by the number of months remaining under the Subscription. Technical: It is your responsibility to ensure that our technology is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for and delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to the website may be interrupted due to telecommunications failures which are beyond the control of MBL and/or downtime for repairs, maintenance and upgrading. Technical Support: Email and telephone support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays) and we will respond to requests as soon as reasonably practicable. Limitation of Liability: In the event of any breach by MBL arising out of or connected with the Subscription, MBL shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, loss and/or corruption of data, anticipated savings or goodwill. In any event the maximum liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall be limited to the applicable fee paid in respect of the Subscription being the subject matter of the claim. Disclaimer: The Subscription and all supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties. Force Majeure: MBL shall not be liable for any delay or failure in performance if such delay or failure result from events, circumstances or causes beyond its reasonable control. Waiver: No failure or delay by MBL to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. Severance: If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of these terms and conditions. Other: Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 or any subsequent amendments to enforce any of its terms. These terms and conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Terms & Conditions of Booking – In-HouseBack to Top

Payment: Payment of the course fee is due 30 days from the date of the invoice or before the seminar date whichever is the sooner. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees. Cancellations & Refunds: All cancellations must be in writing. For bookings cancelled at least 60 days prior to the course date we will refund the course fee. For bookings cancelled less than 60 days prior to the course date the course fee remains payable and is non-refundable. If within the 30 day period prior to the course date you request a change of course date we will use all reasonable endeavours to accommodate the request and an administration fee of 20% of the total course fee will be payable prior to the revised date. Speaker: We reserve the right to alter the course content and/or speaker for reasons beyond our control. Course Materials: Course materials are prepared solely for the benefit of delegates and are not a substitute for legal advice. Neither the author nor MBL accept responsibility for loss howsoever occasioned to any person or persons arising from reliance on such materials. Delegates: We require final delegate numbers at least 7 days prior to the course date. The attendance of any delegate or delegates from any firm or organisation other than the booking originator is expressly prohibited. Catering: We do not cover the cost of venue, equipment or catering requirements for In-House courses.

Terms & Conditions of Booking – Professional Skills CourseBack to Top

Payment: Payment of the PSC course fee is due 30 days from the date of the invoice or before the first core or elective date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the PSC course fee which is non-refundable save where we cancel one or more of the core dates and alternative dates are not available. In such circumstances the relevant fees paid will be refunded. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees. Certificates of completion and examination results will not be issued until all outstanding fees have been paid in full. Cancellations & Transfers Public Dates: All cancellations must be in writing and given at least 14 days before any day or days of the PSC course including electives. For cancellations made inside 14 days a transfer fee of £50+ VAT per session for a full day course or £25 + VAT per session for a half day course will apply. Cancellations & Transfers In-House : If within a 14 day period prior to an arranged core or elective date you request a change of course date we will use all reasonable endeavours to accommodate the request and an administration fee of 10% of the PSC course fee will be payable prior to the revised date.

Supplementary Terms & Conditions of Booking - SmartPlanBack to Top

General: These terms and conditions are supplementary to the main terms and conditions of booking. Payment: Payment of the SmartPlan fee is due 30 days from the date of the invoice and is not refundable. Use of SmartPlan Credits: Provided you remain an MBL Season Ticket holder your SmartPlan credits do not have an expiry date. Cancellations & Refunds: All seminar or webinar cancellations must be in writing. For bookings cancelled within 7 days of the seminar date delegates may attend another course for an administration fee of £12.50 + VAT and £25 + VAT for a half day or full day course respectively. Where the course duration exceeds one day the fee payable is £50 + VAT. MBL Season Ticket: It is a condition of your SmartPlan that you hold an MBL Season Ticket for the duration of the SmartPlan. If your Season Ticket is not renewed upon expiry all bookings which fall beyond the expiry date will be processed at full price and your SmartPlan credits drawn down accordingly.

Supplementary Terms & Conditions of Booking - CompletePlan
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Cancellations: All cancellations must be in writing. For bookings cancelled within 7 days of the seminar date delegates may attend another seminar for an administration fee of £25.00 plus VAT

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