CPD Hours Level
Seminar 3 IntroductionInformation
Accreditation Information
SRA Competency C D
'Really great. Held my attention throughout.'
Ms Halkett, Vets Now


When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself.

The first step when facing challenging behaviour in others is being able to recognise and manage your own behaviours - you can't control others but you can control yourself!

This half day workshop is intended to provide you with a range of practical tools and tips which you can use the next time you face confrontation and challenging individuals within the workplace.

What You Will Learn

This course will cover the following:

  • Why we all find some people 'difficult'
  • How to identify why some people 'just push our buttons'
  • To recognise your own emotional response to different challenging situations
  • How to manage and respond appropriately to conflict
  • To identify the games other people play and how to avoid getting drawn in

Book now

Future dates are coming soon.
Please let us know if you wish to be notified.
Prices (ex VAT)
Plan Information
Ticket Information
Group bookings
Discounts are available for multiple places and if you have 5 or more people interested in this course and would like to discuss holding it in your area or on an in-house basis then please email us at information@mblseminars.com
Can’t Make the Date?

Please let us know if you wish to be notified when new dates are added for this programme

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