Understanding the New Data Protection Complaints Regime

Introduction

The Data (Use and Access) Act 2025 introduced new provisions in the Data Protection Act 2018 creating a new right to complain for data subjects and corollary obligations on data controllers to implement mechanisms to handle complaints, with the Information Commissioner’s Office issuing new guidance on the complaints requirements and expectations for controllers.

Coupled with the ICO’s own new approach to handling complaints to them, controllers will be expected to resolve more disputes themselves and if they fail to do so, risk complainants taking matters into their own hands and pursuing legal proceedings, increasing costs.

This webinar is designed to help you understand the new complaints obligations, the ICO’s expectations, their expected impact and your options for approaching how to comply.

You should attend this session if you draft, review, negotiate or audit data processing agreements and want to gain a better understanding of market standard practice and your options for tailoring data processing agreements according to their risk profile to better protect your organisation.

What You Will Learn

This webinar will cover the following:

• The mandatory requirements of the new data protection complaints handling obligations and when they come into force
• The Information Commissioner’s expectations of controllers in complying with the new data protection complaints handling obligations and where you have flexibility as to how to comply
• What changes you should implement to comply with the new requirements
• How the new obligations fit into the wider regulatory oversight framework
• The potential impact of the new obligations on your resource requirements
• The potential impact of the new obligations for your visibility of data protection risk

This pre-recorded webinar will be available to view from Monday 15th June 2026

Alternatively, you can gain access to this webinar and 2,400+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.