Targeted Support - What FCA Regulated Firms Need to Know

Introduction

What can people expect with targeted support?

Targeted support is a flexible and future-proof framework underpinned by the Consumer Duty. It will enable firms to innovate and better support their customers effectively. Recommendations are provided without full individual assessments, so firms must ensure they are suitable and beneficial for clients.

Discover how Targeted Support can enhance your firm’s client outcomes while staying compliant and protecting your customers.

Consumer Duty is focusing the industry further into evidencing that the regulated firm is doing all it can to act in the clients’ best interest - illustrating clear monitoring, analysis and evaluation of your firm’s processes, with regards to new and emerging objectives and innovations from the FCA that will set your firm apart from the competition.

What you will learn

This short webinar will cover the following:

• Understanding the FCA’s PS25/22 Targeted Support Framework
• How to become authorised to offer Targeted Support
• The importance of the role of the Money and Pensions Service (MaPS)
• How to ensure that clients will be treated fairly

This pre-recorded webinar will be available to view from Friday 26th June 2026

Alternatively, you can gain access to this webinar and 2,101 others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.