Managing Hostile & Inappropriate Behaviour from a Litigant in Person

Introduction

This webinar will look at how you can manage litigants in person who are hostile or behave inappropriately towards you or a member of your team.

What You Will Learn

This short webinar will cover the following:

• The types of behaviour that a practitioner could experience
• How those behaviours can tie into certain personality types
• How best to communicate or engage with those types of behaviours to avoid making situations worse and ensuring that professionals involved are protected
• Consideration of coping techniques and your legal rights if things escalate to a point where you would need to protect yourself and your colleague
• Consideration of how the behaviour could affect your client and your case