How to Have Difficult Conversations - Delivering Feedback with Confidence & Care

Introduction

Having difficult conversations comes with the territory of leadership, yet many managers delay or avoid them, particularly when working with junior or high-potential professionals.

This virtual classroom seminar is designed to help leaders in professional services approach challenging conversations with clarity, confidence, and compassion. You will learn how to give constructive feedback without damaging relationships, over-softening the message, or avoiding the issue altogether.

Using practical frameworks, real-world scenarios, and guided discussion, you will leave with the tools and confidence to tackle difficult conversations early and handle them well.

What You Will Learn

This live and interactive course will cover the following:

• Balance positive and constructive feedback effectively
• Structure difficult conversations using the IBICC model
• Reduce defensiveness and build trust during feedback
• Handle emotional reactions with confidence
• Prepare for and lead tough conversations with junior team members

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.