How to Deal with Difficult Conversations with Confidence, Clarity & Empathy

Introduction

Difficult conversations are often put off and end up becoming more challenging than they ever needed to be. Whether working face-to-face, remotely, or in a hybrid setting, it’s common for us to build them up in our mind and create a scenario where everything goes wrong.

If you find yourself dreading these conversations, maybe overthinking them or worrying about the impact, then this is the webinar for you - it will help you to approach difficult conversations with greater confidence, clarity and empathy, whether they are happening in the office or via a screen.

What You Will Learn

This webinar will cover the following:

• How to shift your mindset and reduce anxiety before the conversation
• Preparing effectively, whether it's a face-to-face, video, or phone conversation
• A practical structure you can use to keep the conversation on track
• Offering improvement feedback without destroying confidence and motivation
• How to use effective questions to encourage two-way dialogue
• Active listening: what you hear is as important as what you say
• Adapting your approach depending on the context (e.g. tone and body language in person vs online cues)

This pre-recorded webinar will be available to view from Thursday 13th November 2025

Alternatively, you can gain access to this webinar and 2,101 others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.