1
Type Speaker CPD Hours Level
Webinar
& DVD
1.25 IntroductionInformation
Accreditation Information
SRA Competency C

Introduction

Difficult conversations are often repeatedly put off to a point where they become much more difficult than they need to be.

Do you tend to build them up in your mind in a negative way and convince yourself they will be much worse than they really are?

If so, then this webinar is for you. The aim of this introductory level webinar is to enable you to make a better experience of the conversation both for yourself and the person you are speaking with.

What You Will Learn

This webinar will cover the following:

  • How to avoid putting off difficult conversations
  • Why they bother you so much
  • How to approach them from a different perspective
  • How to prepare for the conversation
  • Using effective questions to encourage a dialogue
  • Active listening - what you hear is as important as what you say
  • A simple format for a difficult meeting

This pre-recorded webinar will be streamed at 12:30pm on Monday 23rd October 2017 and will remain available to view by delegates who have registered by then for 90 days.

New: Enjoy unlimited 24/7 access to over 537 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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Webinar/DVD | 23.10.2017

Individual Licence | 1hr


How to Deal with Difficult Conversations

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Oct
23
2017
1hr
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Webinar/DVD | 23.10.2017

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How to Deal with Difficult Conversations

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Webinar/DVD | DVD

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How to Deal with Difficult Conversations

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DVD
1hr
Individual

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Webinar/DVD | DVD

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How to Deal with Difficult Conversations

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Plan Information
Season
Ticket Information
Standard
Individual licence
£30
£60
£120
Group licence
£49.50
£99
£198
New: Enjoy unlimited 24/7 access to over 537 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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