How to Deal with Confrontation & Challenging Situations at Work
Type |
Speaker
|
CPD Hours | Level |
---|---|---|---|
Seminar | 3 |
Introduction![]() |
Course Outline
Introduction
When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself.
The first step when facing challenging behaviour in others is being able to recognise and manage your own behaviours - you can't control others but you can control yourself!
This half day workshop is intended to provide you with a range of practical tools and tips which you can use the next time you face confrontation and challenging individuals within the workplace.
What You Will Learn
This course will cover the following:
- Why we all find some people 'difficult'
- How to identify why some people 'just push our buttons'
- To recognise your own emotional response to different challenging situations
- How to manage and respond appropriately to conflict
- To identify the games other people play and how to avoid getting drawn in
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Added to basket
Seminar | 21.05.2020
London | 2:00pm - 5:15pm
How to Deal with Confrontation & Challenging Situations at Work
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May
21 2020 |
London
2:00pm - 5:15pm View morning event |

Added to basket
Seminar | 09.06.2020
Manchester | 2:00pm - 5:15pm
How to Deal with Confrontation & Challenging Situations at Work
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Jun
9 2020 |
Manchester
2:00pm - 5:15pm View morning event |

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Seminar | 01.07.2020
Birmingham | 2:00pm - 5:15pm
How to Deal with Confrontation & Challenging Situations at Work
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Jul
1 2020 |
Birmingham
2:00pm - 5:15pm View morning event |