1
Type
Speaker
CPD Hours Level
Seminar 3 IntroductionInformation
Accreditation Information
SRA Competency C D
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'Really great. Held my attention throughout.'
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Introduction

When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself.

The first step when facing challenging behaviour in others is being able to recognise and manage your own behaviours - you can't control others but you can control yourself!

This half day workshop is intended to provide you with a range of practical tools and tips which you can use the next time you face confrontation and challenging individuals within the workplace.

What You Will Learn

This course will cover the following:

  • Why we all find some people 'difficult'
  • How to identify why some people 'just push our buttons'
  • To recognise your own emotional response to different challenging situations
  • How to manage and respond appropriately to conflict
  • To identify the games other people play and how to avoid getting drawn in

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Seminar | 21.05.2020

London | 2:00pm - 5:15pm


How to Deal with Confrontation & Challenging Situations at Work

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May
21
2020
London
2:00pm - 5:15pm
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Seminar | 09.06.2020

Manchester | 2:00pm - 5:15pm


How to Deal with Confrontation & Challenging Situations at Work

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Jun
9
2020
Manchester
2:00pm - 5:15pm
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Seminar | 01.07.2020

Birmingham | 2:00pm - 5:15pm


How to Deal with Confrontation & Challenging Situations at Work

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Jul
1
2020
Birmingham
2:00pm - 5:15pm
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Prices (ex VAT)
Smart
Plan Information
£108
Season
Ticket Information
£120
Standard
£240
Group bookings
Discounts are available for multiple places and if you have 5 or more people interested in this course and would like to discuss holding it in your area or on an in-house basis then please email us at information@mblseminars.com
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