From Stress to Success - Navigating Tough Client Calls with Confidence
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Webinar
From Stress to Success - Navigating Tough Client Calls with Confidence
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Introduction
Few of us look forward to dealing with challenging clients on the phone, but we should not let a bad call ruin our whole day.
This webinar will review a range of practical tips to put you in the driving seat the next time a challenging client calls.
What You Will Learn
This webinar will cover the following:
- What makes a client call ‘difficult’
- How to remain calm and professional under pressure
- Using practical techniques for de-escalation and control
- How to use clear and assertive communication to set boundaries
- Reflect on your own particular triggers and resilience strategies
- Asking the right questions
- Using the right words for maximum impact
- Know when and how to escalate calls appropriately
This webinar was recorded on 31st July 2025
You can gain access to this webinar and 2,101 others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.
