From CeMAP 1 to FSRE - What's New & Why it Matters

Introduction

This focused 30-minute webinar explores key areas of the new FSRE syllabus that were not included or not emphasised in the old CeMAP 1. The session translates modern ethical frameworks, cultural expectations, and behavioural regulatory standards into practical actions advisers can use immediately.

With FCA attention increasingly centred on culture, conduct, non-financial misconduct and fairness, this webinar helps mortgage advisers, supervisors and compliance teams understand the real-world implications of FSRE’s new emphasis on ethics, leadership, trust and equality.

What You Will Learn

This short webinar will cover the following:

• How to apply ethical frameworks (deontology, consequentialism and virtue ethics) to real mortgage advice client scenarios, helping advisers make sound, defensible ethical decisions
• How trust is built and maintained with clients using the Trust Equation (Credibility + Reliability + Intimacy ÷ Self orientation) and practical communication techniques that strengthen adviser-client relationships
• The FCA’s latest expectations on non-financial misconduct, why culture and behaviour are now regulatory concerns (not just HR matters), and how this links to SM&CR and the Consumer Duty ‘harm reduction’ principle
• How poor culture directly affects client outcomes and how to embed positive cultural behaviours, clear accountability, and effective reporting/whistleblowing mechanisms within your firm
• How to apply the Equality Act 2010 in practice, identifying risks such as biased recruitment, unconscious bias in advice, accessibility barriers, and fairness obligations across the client journey

This pre-recorded webinar will be available to view from Monday 20th July 2026

Alternatively, you can gain access to this webinar and 2,101 others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.