1
Type Speaker CPD Hours Level
Webinar
1.25 UpdateInformation
Accreditation Information
SRA Competency B

Introduction

This webinar sets out a summary of the key rights and remedies available in respect of the supply of goods, services and digital content to consumers.

There is also a brief summary of the enhanced consumer measures now available to enforcement bodies in certain circumstances.

What You Will Learn

This webinar will cover the following:

Sale of Goods

  • Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
  • Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
  • Burden of proof

Services

  • Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
  • Consumer remedies - right to price reduction; right to repeat performance

Digital Content

  • Definition and application of the rules
  • Rights and remedies
  • Compensation where device of content is damaged

Enhanced Consumer Measures

  • Redress
  • Compliance
  • Choice

This webinar was recorded on 17th May 2017

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Fitness for Purpose, Right to Reject & Refunds - A Guide to Consumer Rights

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Fitness for Purpose, Right to Reject & Refunds - A Guide to Consumer Rights

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New: Enjoy unlimited 24/7 access to over 780 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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