FCA Consumer Duty: Embedding & Evidencing Good Outcomes - 4 Bitesize Modules

Introduction

The Consumer Duty continues to evolve as the FCA provides regular feedback on both good and poor practices. Equally, firms have now got to grips with the requirements and are looking to enhance their operating models.

This series of 4 x 15-minute webinars explores the latest on all the rules and regulations you and your team need to know to remain compliant with FCA expectations. We focus on the hot topics of the moment, specifically designing and implementing outcomes monitoring, helping you to define good outcomes and ascertain the appropriate measures.

The reporting requirements are covered in detail, including a step-by-step guide on how to build your Board Report.

What you will learn

This modular webinar series will cover the following:

Module 1: Consumer Duty Operating Model:

• Overview of the FCA’s expectations
• The product governance framework
• Knitting it all together to continually improve products

Module 2: Embedding Good Outcomes:

• Defining good outcomes
• Embedding a Consumer Duty focused culture
• Consumer Understanding

Module 3: Outcomes Monitoring & Testing:

• Identifying relevant MI
• Reporting outcomes to senior management
• Evidencing improvement actions

Module 4: MI & Board Reporting:

• Building a Consumer Duty dashboard
• Good / Poor examples
• Required contents of the Board Report
• Steps to form the Board Report

This pre-recorded webinar will be available to view from Friday 10th July 2026

Alternatively, you can gain access to this webinar and 2,101 others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.