FCA COBS - Client Communications & Financial Promotions

Introduction

The FCA’s Handbook COBS Chapter 4 - Client Communications and Financial Promotions contains a lot of information relating to the detail required in communications with retail clients.

Understanding the rules surrounding Client Communications and Financial Promotions, and how they relate to a firm is an essential part of ensuring a business is healthy; the culture of a firm is on the right track and its clients are being treated fairly.

This bitesize webinar will cover the need-to-know aspects of COBS Chapter 4. Everyone in a financial advice firm, particularly related to client relationships and transactions, will benefit from this webinar as we highlight the details of the Chapter 4 rules. Understanding more about how fair, clear and not misleading communications should be, along with how best to analyse, create, evaluate and monitor a firm’s communications will provide a firm with a robust basis on which to evidence it is adhering to the rules and working to improve the effectiveness of its business.

Consumer Duty is focusing the industry further into evidencing that the regulated firm is doing all they can to act in the client’s best interest - illustrating clear monitoring, analysis and evaluation of your firm’s processes is a key tool in the Duty.

What You Will Learn

This short webinar will cover the following:

• Understanding the COBS Client Communications and Financial Promotions rules
• How to link the rules to your firm’s processes
• The importance of evidencing your understanding of the rules
• How to ensure that clients are treated fairly

This pre-recorded webinar will be available to view from Tuesday 5th January 2027

Alternatively, you can gain access to this webinar and 2,400+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.