Conduct Risk in Financial Services

Introduction

Effective management of conduct risk remains a key regulatory priority for financial services firms. The Financial Conduct Authority (FCA) continues to emphasise the importance of firms fostering healthy cultures, delivering good customer outcomes and identifying conduct risks before they result in consumer harm, regulatory breaches, or reputational damage.

While conduct risk is closely linked to initiatives such as the Consumer Duty, it extends beyond customer outcomes and encompasses behaviours, decision-making, governance, incentives, product design, market integrity and organisational culture. Firms are expected to demonstrate that conduct considerations are embedded throughout their operations and supported by effective governance and oversight arrangements.

This virtual classroom seminar will explore the principles of conduct risk management, current regulatory expectations, practical approaches to identifying and assessing conduct risks and the role of leadership in creating a positive conduct culture. You will gain practical insights into how firms can strengthen their conduct risk frameworks and evidence compliance with FCA expectations.

What You Will Learn

This live and interactive session will cover the following:

• Understanding Conduct Risk: Definition and evolution of conduct risk, regulatory expectations and how it relates to the consumer Duty and Governance
• Common causes of conduct failures
• Identifying and assessing conduct risks
• Culture, behaviour and accountability
• The role of leadership and the /tone from the top/
• Individual accountability under the Senior Managers & Certification Regime (SM&CR)
• Incentives, remuneration and behavioural drivers
• Conduct risk monitoring and management information
• Developing effective conduct risk MI
• Governance and oversight
• Conduct risk in practice - interactive case studies

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.