1
Type Speaker CPD Hours Level
Webinar
& DVD
1.25 IntroductionInformation
Accreditation Information
SRA Competency C

Introduction

Dealing with an angry client or a challenging individual can upset our entire day.

This webinar will assist in enabling you to manage your relationship with challenging individuals in a positive and productive manner and help you manage the interactions more effectively.

What You Will Learn

This webinar will cover the following:

  • What we really mean by the word 'difficult'
  • How you can influence relationships and interactions with colleagues
  • Techniques for managing confrontations and avoiding 'game playing'
  • How to live with the things you can't change
  • Practical tips for establishing common ground and agreeing boundaries
  • When do you need to involve management or HR?

This pre-recorded webinar will be streamed at 12:30pm on Monday 20th November 2017 and will remain available to view by delegates who have registered by then for 90 days.

New: Enjoy unlimited 24/7 access to over 531 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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Webinar/DVD | 20.11.2017

Individual Licence | 1hr


Angry Clients & Challenging Individuals - An Indispensable Guide

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Nov
20
2017
1hr
Individual

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Webinar/DVD | 20.11.2017

Group Licence | 1hr


Angry Clients & Challenging Individuals - An Indispensable Guide

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Continue Shopping
Group

Added to basket

Webinar/DVD | DVD

Individual Licence | 1hr


Angry Clients & Challenging Individuals - An Indispensable Guide

Checkout
Continue Shopping
DVD
1hr
Individual

Added to basket

Webinar/DVD | DVD

Group Licence | 1hr


Angry Clients & Challenging Individuals - An Indispensable Guide

Checkout
Continue Shopping
Group
Prices (ex VAT)
Smart
Plan Information
Season
Ticket Information
Standard
Individual licence
£30
£60
£120
Group licence
£49.50
£99
£198
New: Enjoy unlimited 24/7 access to over 531 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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