Angry Clients & Challenging Individuals - An Indispensable Guide
Dealing with an angry client or a challenging individual can upset our entire day.
This webinar will assist in enabling you to manage your relationship with challenging individuals in a positive and productive manner and help you manage the interactions more effectively.
What You Will Learn
This webinar will cover the following:
- What we really mean by the word 'difficult'
- How you can influence relationships and interactions with colleagues
- Techniques for managing confrontations and avoiding 'game playing'
- How to live with the things you can't change
- Practical tips for establishing common ground and agreeing boundaries
- When do you need to involve management or HR?