1
Type Speaker CPD Hours Level
Webinar
& DVD
1.25 IntermediateInformation
Accreditation Information
SRA Competency C D

Introduction

Having to face the same challenging and ‘difficult’ people day after day can be exhausting.

In this webinar we will explore your approach to dealing with conflict and examine whether it is always the most effective approach and, if not, what alternatives are available?

The webinar will also provide tips on anger management as well as some pragmatic approaches for resolving areas of conflict.

What You Will Learn

This webinar will cover the following:

  • Using the Thomas-Kilman model to identify your natural response to conflict situations
  • Recognising behaviours in others and tailoring your response
  • Top 10 tips for anger management
  • Mind your language - sometimes it ‘is’ what you say (and how you say it!)
  • Steps to recover from a complete relationship breakdown
  • How mediation works and how it could help

This pre-recorded webinar will be streamed at 12:30pm on Tuesday 18th February 2020 and will remain available to view by delegates who have registered by then for 90 days.

New: Enjoy unlimited 24/7 access to over 787 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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Webinar/DVD | 18.02.2020

Individual Licence | 1hr


A Guide to Dealing with Difficult Colleagues

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Feb
18
2020
1hr

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Webinar/DVD | 18.02.2020

Unlimited Viewers | 1hr


A Guide to Dealing with Difficult Colleagues

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at your organisation

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Webinar/DVD | DVD

Individual Licence | 1hr


A Guide to Dealing with Difficult Colleagues

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Continue Shopping
DVD
1hr

Added to basket

Webinar/DVD | DVD

Unlimited Viewers | 1hr


A Guide to Dealing with Difficult Colleagues

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Continue Shopping
Unlimited viewers
at your organisation
Prices (ex VAT)
Smart
Plan Information
Season
Ticket Information
Standard
Unlimited licence
£62.50
£125
£250
DVDs are subject to shipping & handling costs of £5 + VAT per DVD
New: Enjoy unlimited 24/7 access to over 787 webinars with an MBL Annual Webinar Subscription. Email webinarsubscription@mblseminars.com for details.

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